LAST UPDATED—JUNE 5, 2019
Alternative Physical Therapy cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our services, products and website.
If at any time you have questions about our practices or any of your rights described below, you may reach us at firstname.lastname@example.org.
Welcome to the Alternative Physical Therapy! We (“Alternative Physical Therapy,” “us,” “we” or “our”) are a physical therapy and wellness company located in Rancho Bernardo, California, providing our clients with consultation, treatment, products, and education related to an injury or condition that can be treated with physical therapy.
Currently, Alternative Physical Therapy offerings include:
We collect information so that we can provide the best possible experience when you utilize our website and to facilitate purchases of merchandise in our online store. Much of what you likely consider personal data is collected directly from you when you complete a contact form.
The Personal Data we may collect includes, without limitation:
- Your name
- Your phone number
- Your email address
We may also collect additional information when you visit our website in order to ensure necessary and/or optimal service. Methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type and to collect various data, including analytics, about how you use and interact with our website. This allows us to eventually provide you with more relevant product offerings, a better experience on our website, and to collect, analyze and improve the performance of our website. We may also collect your location (IP address) so that we can personalize your experience.
Website usage data is automatically collected when you use and interact with our site and may include metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained on our site, Internet Protocol (IP) address, browser type and settings, the date and time the website was used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the website, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver a positive experience on our website or (3) as we might be required or permitted for legal compliance or other lawful purposes.
We will almost certainly contact you directly if you contact us through the contact form on our website or respond to an email we have sent to all of our email subscribers. We may also contact you with offers for additional services we think you’ll find valuable if you have opted in to our email list. You don’t need to provide consent as a condition to purchase our goods or services. Contact points may include:
- Text (SMS) messages
- Telephone calls
You may also update your subscription preferences with respect to receiving communications from us by unsubscribing through the link at the bottom of any emails you received from us or by requesting to do so by emailing us directly (see Contact Info below).
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of our website, to better understand our visitors, to improve our current and future offerings, to create targeted offers (such as Facebook or Instagram ads), to protect against, identify or address wrongdoing, to provide you with customer service, and to generally manage the website and our business.
Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about Alternative Physical Therapy services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising regarding services that we believe might be of interest to you. (See “Opt Out from Electronic Communications” below on how to opt out of Alternative Physical Therapy marketing communications.)
We are not in the business of selling any Personal Data as we consider this information to be a vital part of our relationship with you, therefore, we will never sell your Personal Data to any third parties.
At this time, the only Personal Data we collect are the names, phone numbers and email addresses of those contacting us through our website or wishing to be added to our email list. No personal data is stored on the Alternative Physical Therapy website. All data of those subscribing to our email list only is transferred directly to our third party email provider and never stored on our website.
You can ask us to correct, update or delete any Personal Data that we may have of yours. We will consider and respond to all requests in accordance with applicable law. See our contact info below.
Note that Personal Data obtained by us through an email list signup form is maintained by a third party email service provider. Should you request that we correct, update or delete your Personal Data held on their servers, we agree to use our best efforts to notify the email service provider and direct them to correct, update or delete your Personal Data.
We keep all Personal Data for an indefinite period of time or until requested that it be removed.
You may request that we remove, or assist you in removing, your Personal Data from the Alternative Physical Therapy website or any third party sites by contacting us using the contact info below. Again, we will do our best to assist you with third-party sites, however, you may need to contact them directly to be removed from their sites.
Even if we delete your Personal Data, it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
You have several choices available when it comes to your Personal Data:
You can browse our website without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws). This will not have any impact on your user experience or access to the complimentary information on the website.
If you do choose to provide your Personal Data by using our contact form or signing up for our email list, we may send you electronic communications marketing or advertising our services. As previously mentioned, you can “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any email. In addition, you may also manage your email preferences at any time by emailing us at the email indicated in Contact Info below.
If you are a fan or member of any of our online communities, including, but not limited to, Facebook, Instagram and Twitter, you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
Our website may contain links to other websites not operated or controlled by us (the “Third Party Sites”), such as Mail Chimp, Amazon, etc. The policies and procedures we described here do not apply to the third party sites. Links do not imply that we endorse or have reviewed the third party sites. We suggest contacting those sites directly for information on their privacy policies.
Notice to California Residents: As Provided by California Civil Code section 1798.83, a California resident who has provided Personal Data, as defined under California Civil Code section 1798.83, to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of Personal Data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom Personal Data was disclosed in the preceding calendar year, as well as a list of the categories of Personal Data that were disclosed. California Customers may request further information about our compliance with this law by emailing us at the email address indicated in the Contact Info section below. Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this email address.